Shipping & Policies

POSSIBLE CANADA POST STRIKE - IMPORTANT SHIPPING INFORMATION
Please note that Glorious Life uses Canada Post as our shipping provider, and quotes for shipping are for this postal provider. Therefore, in the event of a Canada Post labour strike shipping of your purchase may be delayed. As well, if customers wish to make alternate shipping arrangements, this may be arranged through communications with Glorious Life. However, please note that additional shipping fees may apply in such circumstances.   We apologize for the inconvenience that such a postal strike may cause.

Glorious Life is located in the beautiful city of Ottawa, ON. Canada.
PAYMENT
I currently accept payment in my Glorious Life webstore via PayPal only.
If you would like to pay via Direct Checkout (credit card), or Etsy giftcards, please visit my Etsy shop.

SHIPPING FEES
Shipping settings have been estimated based on a Canada Post calculator and is dependant on both weight and destination. If for some reason the actual shipping fees (postage, tax & shipping materials) is less than the shipping fees charged to you at the checkout, I will gladly reimburse your Paypal account for overages over $2.00.

Orders totaling $150 or more are eligible for FREE SHIPPING.  If your order totals $150 or more shipping fees will be removed from your purchase at the checkout.

LOCAL ORDERS - PICKUPS
If you are a local (Ottawa, ON. Canada) customer wishing to pick-up your order please enter the select the Order Pickup option at the checkout to have shipping fees removed from your purchase.  I will then contact you to arrange a mutually convenient time for you to pick up your order.

SHIPPING TIMES
I will normally send orders within 3 business days of receipt of payment (unless otherwise stated in the listing - i.e. custom orders for soap loaves and wedding/party favours require a 3-4 week lead time). Public holidays may cause minor delays. If you need your package urgently do let me know and I will do my best to expediate the process.  Arrangements for expedited parcel or priority post can be made a the purchasers request. However, this will incur additional shipping fees for the purchaser.

SHIPPING ADDRESS
Please indicate in your checkout notes if you wish for your package to be sent as a gift to an alternate address than what is linked to your Paypal account.
Please also be sure to check that your PayPal shipping address is listed correctly and indicate any changes to your shipping address in the notes at checkout.

REFUND POLICY
I want everyone to be happy with their purchase. I try my best at all times to describe each item in my shop with the utmost attention to detail and make a point of accurately representing items from different angles with multiple photos. I encourage you to read the description carefully. If for some reason you are not happy please contact me as soon as possible.  Due to the nature of the product I am not able to accept exchanges but I am sure we can work out a suitable arrangement.  If you change your mind regarding your purchase and your item has not been shipped, I am happy to provide a refund. Please contact me via e-mail if you wish to cancel your purchase.

RETURN POLICY
Due to the nature of the product I am not able to accept exchanges but I am sure we can work out a suitable arrangement.
If your item is returned to Glorious Life because it was unable to be delivered I will contact you and offer you the option to have the item resent or to refund your money minus shipping costs incurred.  If the non-delivery was due to a wrong or insufficient address then you will be asked to submit additional shipping fees before the package is resent. Please make sure that the address you provide is accurate to avoid these additional fees and delays.